lunabet Privacy Policy – How We Protect Your Data

This Privacy Policy applies to all personal information collected by lunabet through the lunabet.ng website, the lunabet mobile application, and any related customer support or account management interactions. It describes how lunabet collects, uses, stores, and discloses personal data, and what choices you have in relation to that data.

By creating an account and using the lunabet platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how your information is handled as described here, you should not create an account or continue using the platform.

This policy applies to players located in the Philippines. lunabet is committed to handling personal data in accordance with the Data Privacy Act of 2012 (Republic Act 10173) and its implementing rules and regulations as issued by the National Privacy Commission.

lunabet collects personal information in the following categories. The specific data collected depends on how you interact with the platform.

lunabet does not collect sensitive personal information beyond what is required for identity verification and account compliance. Financial information collected is used solely for processing transactions and is handled by payment processors under their own security standards.

Personal data collected by lunabet is used only for the following purposes:

• Account creation and management: Setting up, maintaining, and operating your lunabet account.
• Identity verification (KYC): Confirming that you meet the age requirement of 21 years and verifying your identity before enabling withdrawals.
• Transaction processing: Facilitating deposits and withdrawals using your selected payment method in PHP.
• Platform security: Detecting and preventing fraud, unauthorised account access, and other security incidents.
• Customer support: Responding to your queries, resolving account issues, and communicating updates relevant to your account.
• Responsible gaming compliance: Monitoring account activity in the context of responsible gaming tools and self-exclusion requests.
• Legal compliance: Meeting obligations under applicable Philippine law, including data retention requirements.
• Platform improvement: Aggregated, anonymised usage data may be used to understand how the platform is used and improve the experience for all players.

lunabet does not use your personal data for targeted advertising to third parties and does not sell your data to advertisers or data brokers.

lunabet does not sell, rent, or trade your personal information to third parties. Data is shared only in the following limited circumstances:

• Payment processors: Financial data required to complete a deposit or withdrawal is shared with the relevant payment service provider. This may include e-wallet platforms or banking partners. These providers process your data under their own privacy frameworks and are bound by applicable financial regulations.
• Identity verification services: KYC documentation may be processed by a third-party identity verification provider. This is done solely to confirm your identity and is not used for any other purpose.
• Legal or regulatory requirements: lunabet may disclose personal data when required to do so by applicable Philippine law, by order of a competent court or government authority, or to protect against fraud and illegal activity.
• Platform service providers: Technical service providers who support the operation of the platform – such as hosting infrastructure – may have access to certain data as part of their service. These relationships are governed by data processing agreements.

Any third party that receives personal data from lunabet is required to protect that data in a manner consistent with this Privacy Policy and applicable law. lunabet does not authorise third parties to use your data for their own marketing or commercial purposes.

lunabet applies technical and organisational security measures to protect personal data from unauthorised access, disclosure, alteration, and loss. Key security measures in place include:

• SSL encryption for all data transmitted between your device and the lunabet platform.
• OTP-based verification for sensitive account actions such as withdrawals and password changes.
• Access controls that limit which lunabet staff can access personal data, based on operational necessity.
• Regular monitoring for suspicious activity and potential security incidents.

While lunabet takes these measures seriously, no online platform can guarantee absolute security. You are also responsible for protecting your own account credentials – your password and OTP codes should never be shared with anyone.

Data retention: lunabet retains personal data for as long as your account is active and for a period thereafter as required by applicable law, including anti-money laundering regulations and financial record-keeping requirements. When data is no longer required, it is securely deleted or anonymised.

The lunabet platform uses cookies and similar technologies to support platform functionality and improve the user experience. Cookies are small data files stored on your device when you visit lunabet.ng or use the app.

The types of cookies used by lunabet include:

• Essential cookies: Required for the platform to function correctly. These support login sessions, security features, and basic navigation. They cannot be disabled without affecting platform functionality.
• Functional cookies: Remember your preferences and settings to personalise your experience on return visits.
• Analytics cookies: Collect anonymised, aggregated data about how the platform is used. This helps lunabet understand usage patterns and improve the platform. Individual players are not identifiable from this data.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to log in and use certain platform features. lunabet does not use cookies for the purpose of third-party advertising profiling.

As a lunabet account holder, you have the following rights in relation to your personal data. To exercise any of these rights, contact the lunabet support team at [email protected].

lunabet will respond to data rights requests within a reasonable timeframe in accordance with applicable Philippine data privacy law. In some cases, legal or regulatory obligations may limit the extent to which a request can be fulfilled – in those cases, lunabet will explain the limitation.

The lunabet platform is strictly for players who are 21 years of age or older. lunabet does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not create an account or use the platform.

If lunabet becomes aware that personal data has been collected from a person under 21, that data will be deleted and the associated account will be closed. If you have reason to believe that a minor has created a lunabet account, please contact the support team immediately.

lunabet may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or data handling practices. When material changes are made, the "Last updated" date at the top of this page is revised.

We recommend checking this page periodically. Continued use of the lunabet platform after a policy update constitutes your acceptance of the revised Privacy Policy. If you disagree with any update, you may close your account by contacting the support team.

For any questions about this Privacy Policy or how your personal data is handled, contact the lunabet support team at [email protected]. Requests related to your data rights should also be directed to the same address.