lunabet FAQ – Your Questions, Answered

You must be at least 21 years old to create a lunabet account. This is a firm requirement and your age is verified during the KYC process. Accounts found to be held by persons under 21 will be permanently closed.

No. Only one account is allowed per person. Operating multiple accounts is a violation of the Terms and Conditions and can result in all associated accounts being suspended and any balances forfeited. If you've lost access to your existing account, contact support rather than registering a new one.

KYC stands for Know Your Customer. It involves submitting a valid Philippine government-issued ID to verify your identity. KYC is required before any withdrawal can be processed. Accepted IDs include a Philippine passport, driver's licence, SSS ID, PhilHealth ID, and other government-issued photo IDs. It's a one-time process done through your account.

Yes, creating a lunabet account is completely free. There are no registration fees or sign-up costs. You only spend money when you choose to make a deposit to play, and all transactions are in Philippine Peso.

Contact the lunabet support team at [email protected] with your registered email address or mobile number. The team will verify your identity and assist with regaining access. Do not create a new account – having multiple accounts is against the Terms and Conditions.

OTP verification is an added security layer. It may be triggered when you log in from a new or unfamiliar device, after a period of inactivity, or as part of account security checks. The OTP is sent to your registered mobile number. It expires quickly, so enter it as soon as it arrives. lunabet support will never ask you for your OTP.

Accounts can be temporarily locked after multiple failed login attempts as a security measure. Contact support at [email protected] with your registered details. The team will verify your identity and unlock the account once it's confirmed you are the registered holder.

Yes. lunabet is fully optimised for mobile browsers on Android and iOS. Open your mobile browser, go to lunabet.ng, and log in as you would on desktop. Your balance, game library, and account settings are all accessible from mobile. You can save lunabet.ng to your home screen for faster access.

lunabet supports Philippine e-wallets, online banking, and bank transfer – all in Philippine Peso. Local options like GCash and Maya are among the payment methods that can be used for deposits and withdrawals. Credit cards and cryptocurrency are not accepted. The available methods are shown in your account after you complete registration.

Processing times depend on the payment method used. Most withdrawals are reviewed and processed within a standard business window. KYC verification must be completed before any withdrawal is released. If your withdrawal is taking longer than expected, contact the support team at [email protected] with your account details.

The most common reason withdrawals are held is incomplete KYC verification. You'll need to submit a valid Philippine government-issued ID and have it approved before withdrawals can be released. Other reasons include an active responsible gaming restriction or a pending account review. Check your account status or contact support for details.

Yes. lunabet is a Philippine-facing platform and all transactions – deposits, balances, bets, winnings, and withdrawals – are handled in Philippine Peso (PHP). There are no currency conversion fees or foreign exchange surprises on your account.

lunabet offers slot games, eBingo, live casino tables, and sports betting. The slot library is available at lunabet Slots, with a broader collection at Slot Games. Sports betting covers markets including PBA basketball, NBA, boxing, football, volleyball, and esports alongside international events. eBingo rooms are accessible at Bingo.

Yes. All slot games on lunabet use certified random number generators (RNG) to determine outcomes. Each spin is independent – previous results have no effect on what comes next. No strategy guarantees consistent wins, and playing with money you can't afford to lose is always a risk.

Yes. The Sports section at lunabet includes live betting markets during selected matches and events. You can place bets as the action unfolds on basketball games, football matches, boxing, and other supported sports. Live odds update in real time, so log in before the event starts to access the full pre-match and in-play markets.

eBingo at lunabet works like traditional bingo but played online. You purchase cards for a draw, numbers are called electronically, and payouts go to players who complete a winning pattern first. Multiple rooms with different card prices and prize pools may be available. Visit the Bingo page to see what's currently running.

All registered lunabet accounts are automatically enrolled in the VIP program. Your gaming and betting activity on the platform earns you points that contribute to your VIP tier. As you move up tiers, access to rewards and benefits increases. Full program details are on the VIP page.

No. Enrolment in the lunabet VIP program is automatic for all verified account holders. There's no separate application. Your account starts accumulating points from the moment you begin playing, and your current VIP status is visible from your account dashboard.

Your current VIP tier, accumulated points, and progress toward the next level are visible in your account dashboard when you're logged in. You can also visit the VIP page for an overview of the program tiers and what each level offers.

Use a unique password you haven't used on other platforms. Never share your password or OTP with anyone – including anyone claiming to be from lunabet support. Log out on shared or public devices and don't allow browsers to save your credentials on devices others also use. Check your transaction history regularly and report anything unfamiliar to [email protected] right away.

Contact support at [email protected] immediately. Describe what you've noticed and when. The team can review your account activity, temporarily secure the account if needed, and guide you through next steps. The sooner you report it, the faster it can be addressed.

lunabet uses SSL encryption to protect all data in transit, and access to your account requires OTP verification for sensitive actions. Your personal information is handled in accordance with the lunabet Privacy Policy. Personal data is not shared with third parties for marketing or unrelated purposes.

lunabet provides deposit limits (daily, weekly, monthly), session time reminders, cooling-off periods, and self-exclusion. All of these are accessible from your account settings. You can also contact support to have any tool activated on your behalf. More details are on the Responsible Gaming page.

Log into your account and go to the responsible gaming section in your account settings. From there, you can set a daily, weekly, or monthly deposit limit in PHP. Reducing a limit takes effect immediately. Increasing a limit has a waiting period to prevent impulsive changes during a losing session.

Yes. Self-exclusion lets you lock your account for a chosen period. Once activated, it cannot be reversed before the period ends. Contact support at [email protected] to initiate self-exclusion or use the self-exclusion option in your account settings. A shorter cooling-off period is also available if you just need a brief break.

No. Gaming at lunabet – whether slots, sports betting, eBingo, or live casino – carries no guaranteed outcomes. Results are determined by RNG for games and real-world events for sports. There is no strategy that guarantees consistent profit. Gaming is entertainment, and the 21+ age requirement and responsible gaming tools exist to help keep it in that category. Never play with money you cannot afford to lose.